New Support Process 8/13/2018

The eRAP support team is simplifying our support process. Going forward, please email erap-support@mssm.edu to submit a support request instead of using the eRAP support request form. New user and project access requests should still happen on the eRAP support page as they are deeply tied to eRAP’s user account system. Beginning August 20th, the eRAP support request page will only contain these two forms. However, it will also contain a reminder to email erap-support@mssm.edu for all other support requests.

You can start using erap-support@mssm.edu today. When you submit a support request to erap-support@mssm.edu, you will receive an acknowledgement email when the ticket for your request is automatically generated in Scientific Computing’s centralized issue tracking system (Jira Service Desk). You do not have to login into our issue tracking system. Instead, please respond to emails from our issue tracking system to communicate with the support team. The support team will be automatically notified when you respond.

We anticipate that this new support process will simplify support requests for eRAP users and allow the support team to better manage requests.

Patient Lookup Temporarily Unavailable 6/21/2018

MSDW is experiencing an unexpected hardware issue today that is causing the eRAP patient lookup feature to not function. Central IT is in the process of remediating the issue. It should be resolved within the next 2-4 hours.

Middleware Server Migration - June 18th at 10am 6/14/2018

We are migrating one of our middleware servers on Monday at 10am. This particular server hosts the eRAP label printer API and eRAP integration service (the system component that sends and receives messages to/from external systems). The switch should be seamless and require no downtime.

This is a low risk maintenance action. However, if the migration fails for some unforeseen reason that we did not detect while performing test migrations on our QA servers, we are prepared to revert back to the existing middleware server and reschedule the migration for another time.

Character Encoding Issue Resolved 5/8/2018

You may have noticed strange characters in form field and section labels over the last two days. This was a result of an issue present in our Sunday production release. We largely resolved the issue yesterday, and finished remediation today.

Though we believe the issue to be completely resolved, if you encounter malformed field or section labels in your project, please submit a support ticket to let us know.

eRAP Version 1.19.0 Released 5/6/2018

We released version 1.19.0 this weekend. This release contains many project-specific enhancements. It also brings back the New Project Request form for requesting the creation of a new eRAP project.