Latest News

eRAP Chargeback Rate 1/3/2019

For eRAP programming (custom database, custom reports, change requests or other programming) there is a charge of $120.00/hour. Requesters must provide an account number to be charged via funds transfer. Please plan funding for eRAP services in your grant applications or departmental budgets.

For new projects and help in estimating costs for significant changes to existing databases, please request the User Service Request Form directly from

New Support Process 8/13/2018

The eRAP support team is simplifying our support process. Going forward, please email to submit a support request instead of using the eRAP support request form. New user and project access requests should still happen on the eRAP support page as they are deeply tied to eRAP’s user account system. Beginning August 20th, the eRAP support request page will only contain these two forms. However, it will also contain a reminder to email for all other support requests.

You can start using today. When you submit a support request to, you will receive an acknowledgement email when the ticket for your request is automatically generated in Scientific Computing’s centralized issue tracking system (Jira Service Desk). You do not have to login into our issue tracking system. Instead, please respond to emails from our issue tracking system to communicate with the support team. The support team will be automatically notified when you respond.

We anticipate that this new support process will simplify support requests for eRAP users and allow the support team to better manage requests.

Patient Lookup Temporarily Unavailable 6/21/2018

MSDW is experiencing an unexpected hardware issue today that is causing the eRAP patient lookup feature to not function. Central IT is in the process of remediating the issue. It should be resolved within the next 2-4 hours.

Middleware Server Migration - June 18th at 10am 6/14/2018

We are migrating one of our middleware servers on Monday at 10am. This particular server hosts the eRAP label printer API and eRAP integration service (the system component that sends and receives messages to/from external systems). The switch should be seamless and require no downtime.

This is a low risk maintenance action. However, if the migration fails for some unforeseen reason that we did not detect while performing test migrations on our QA servers, we are prepared to revert back to the existing middleware server and reschedule the migration for another time.

Character Encoding Issue Resolved 5/8/2018

You may have noticed strange characters in form field and section labels over the last two days. This was a result of an issue present in our Sunday production release. We largely resolved the issue yesterday, and finished remediation today.

Though we believe the issue to be completely resolved, if you encounter malformed field or section labels in your project, please submit a support ticket to let us know.

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Custom Clinical Databases

The Electronic Research Application Portal Rapid Database Generator (eRAP RDG) is a 21 CFR Part 11 compliant web-based interactive tool for data entry and reporting. We can rapidly develop custom databases for longitudinal single and multi-site studies. Services include:

  • ✓ reporting tools
  • ✓ randomization engine
  • ✓ data upload
  • ✓ and file upload

In addition, eRAP is integrated with other Mount Sinai Health System clinical systems making sharing data between systems easy. These systems include:

  • ✓ EPIC
  • ✓ Mount Sinai Data Warehouse
  • ✓ Specimen Management Systems (Freezerworks and IPM LIMS)
  • ✓ and SCC Labs

We support calendaring services for Mount Sinai’s Shared Research Facilities and other labs throughout Sinai.

We can design a custom calendar that:

  • ✓ Includes instrumentation-specific data for efficient scheduling of your instrument
  • ✓ Is securely accessible via eRAP
  • ✓ Charges grants directly through Sinai Central and reconciles usage data for accurate billing


eRAP is supported by the Conduits - The Institutes for Translational Sciences at Icahn School of Medicine, financed by the National Center for Research Resources and the National Center for Advancing Translational Sciences of the National Institutes of Health through Grant Number UL1TR001433

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