Latest News

eRAP Town Hall 2020 12/18/2020

To download presentation slides, click here

eRAP Chargeback Rate 7/16/2020

For eRAP programming (custom database, custom reports, change requests or other programming) there is a charge of $140.00/hour. Requesters must provide an account number to be charged via funds transfer. Please plan funding for eRAP services in your grant applications or departmental budgets.

For new projects and help in estimating costs for significant changes to existing databases, please request the User Service Request Form directly from

eRAP Excel Report Issue Resolved 1/10/2020

Excel Issue: Resolved

We have resolved the outstanding known issue with Excel generated reports in eRAP.

If you have any issues, feel free to contact us at

eRAP Migration December 17th - 5:00pm to 11:59pm 12/17/2019

Service Restored for eRAP - 9:30PM

Electronic Research Application Portal (eRAP) is now back up.

We have successfully completed the migration to the new eRAP database and reporting servers. All eRAP modules and reports are now running on the new infrastructure. Many thanks to the MSHS MSSQL DBA team and the RDS Scientific Computing team for their work on this migration.

Please pay close attention over the next few weeks to any irregularities with your normal eRAP workflow and reportany issues to


We have one outstanding known issue remaining with reports that are generated in Excel format. When opening a report in Excel, you may be prompted with the following message:

As a workaround, after verifying the URL, you may safely click Yes to open the report in Excel. The eRAP development team is working on a permanent fix.

Scheduled Downtime for eRAP - 5:00PM

Users Affected - Anyone who has access to ERAP

Date and Time – Tuesday Dec 17th 5:00PM until Tuesday Dec17th 11:59 PM


The MSSQL Database administration team in collaboration with the ISMMS Scientific Computing department is upgrading the Electronic Research Application Portal database to a new server

Downtime is needed to successfully migrate the data from the old database to the new database


During the down time eRAP will not be available

Reminder: New eRAP Service Desk process 5/24/2019 5/23/2019

New Service Desk process

Scientific Computing is modifying the eRAP support process. The eRAP support email automatic ticket generation will be replaced with submitting a manual ticket on the eRAP Service Desk Customer Portal. This will enable better reporting which will allow us to make necessary changes to enhance the user experience.

This change will happen on May 24, 2019.

Starting May 24, You will need to email eRAP Support User Support to get access to the eRAP service desk.  After we set up your account, we will ask that you submit a ticket on the eRAP service desk.

After May 24th, please continue to use the email address to communicate with the User Support team if you are unable to log in to the customer portal.

If you are in need of a new user account or project access, you will still need to use to submit a ticket.

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Custom Clinical Databases

The Electronic Research Application Portal Rapid Database Generator (eRAP RDG) is a 21 CFR Part 11 compliant web-based interactive tool for data entry and reporting. We can rapidly develop custom databases for longitudinal single and multi-site studies. Services include:

  • ✓ reporting tools
  • ✓ randomization engine
  • ✓ data upload
  • ✓ and file upload

In addition, eRAP is integrated with other Mount Sinai Health System clinical systems making sharing data between systems easy. These systems include:

  • ✓ EPIC
  • ✓ Mount Sinai Data Warehouse
  • ✓ Specimen Management Systems (Freezerworks and IPM LIMS)
  • ✓ and SCC Labs

We support calendaring services for Mount Sinai’s Shared Research Facilities and other labs throughout Sinai.

We can design a custom calendar that:

  • ✓ Includes instrumentation-specific data for efficient scheduling of your instrument
  • ✓ Is securely accessible via eRAP
  • ✓ Charges grants directly through Sinai Central and reconciles usage data for accurate billing


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