Reminder: New eRAP Service Desk process 5/24/2019
New Service Desk process
Scientific Computing is modifying the eRAP support process. The eRAP support email automatic ticket generation will be replaced with submitting a manual ticket on the eRAP Service Desk Customer Portal. This will enable better reporting which will allow us to make necessary changes to enhance the user experience.
This change will happen on May 24, 2019.
Starting May 24, You will need to email eRAP Support User Support to get access to the eRAP service desk. After we set up your account, we will ask that you submit a ticket on the eRAP service desk.
After May 24th, please continue to use the firstname.lastname@example.org email address to communicate with the User Support team if you are unable to log in to the customer portal.
If you are in need of a new user account or project access, you will still need to use http://erap.mssm.edu/support to submit a ticket.