eRAP Excel Report Issue Resolved 1/10/2020

Excel Issue: Resolved

We have resolved the outstanding known issue with Excel generated reports in eRAP.

If you have any issues, feel free to contact us at erap-support@mssm.edu.

eRAP Migration December 17th - 5:00pm to 11:59pm 12/17/2019

Service Restored for eRAP - 9:30PM

Electronic Research Application Portal (eRAP) is now back up.

We have successfully completed the migration to the new eRAP database and reporting servers. All eRAP modules and reports are now running on the new infrastructure. Many thanks to the MSHS MSSQL DBA team and the RDS Scientific Computing team for their work on this migration.

Please pay close attention over the next few weeks to any irregularities with your normal eRAP workflow and reportany issues to erap-support@mssm.edu.

Issues:

We have one outstanding known issue remaining with reports that are generated in Excel format. When opening a report in Excel, you may be prompted with the following message:

As a workaround, after verifying the URL, you may safely click Yes to open the report in Excel. The eRAP development team is working on a permanent fix.

Scheduled Downtime for eRAP - 5:00PM

Users Affected - Anyone who has access to ERAP

Date and Time – Tuesday Dec 17th 5:00PM until Tuesday Dec17th 11:59 PM

OVERVIEW

The MSSQL Database administration team in collaboration with the ISMMS Scientific Computing department is upgrading the Electronic Research Application Portal database to a new server

IMPACT

During the down time eRAP will not be available

Reminder: New eRAP Service Desk process 5/24/2019 5/23/2019

New Service Desk process

Scientific Computing is modifying the eRAP support process. The eRAP support email automatic ticket generation will be replaced with submitting a manual ticket on the eRAP Service Desk Customer Portal. This will enable better reporting which will allow us to make necessary changes to enhance the user experience.

This change will happen on May 24, 2019.

Starting May 24, You will need to email eRAP Support User Support to get access to the eRAP service desk.  After we set up your account, we will ask that you submit a ticket on the eRAP service desk.

After May 24th, please continue to use the erap-support@mssm.edu email address to communicate with the User Support team if you are unable to log in to the customer portal.

If you are in need of a new user account or project access, you will still need to use http://erap.mssm.edu/support to submit a ticket.

eRAP Chargeback Rate 1/3/2019

New Support Process 8/13/2018

The eRAP support team is simplifying our support process. Going forward, please email erap-support@mssm.edu to submit a support request instead of using the eRAP support request form. New user and project access requests should still happen on the eRAP support page as they are deeply tied to eRAP’s user account system. Beginning August 20th, the eRAP support request page will only contain these two forms. However, it will also contain a reminder to email erap-support@mssm.edu for all other support requests.

You can start using erap-support@mssm.edu today. When you submit a support request to erap-support@mssm.edu, you will receive an acknowledgement email when the ticket for your request is automatically generated in Scientific Computing’s centralized issue tracking system (Jira Service Desk). You do not have to login into our issue tracking system. Instead, please respond to emails from our issue tracking system to communicate with the support team. The support team will be automatically notified when you respond.

We anticipate that this new support process will simplify support requests for eRAP users and allow the support team to better manage requests.