eRAP

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Latest News

Reminder: New eRAP Service Desk process 5/24/2019 5/23/2019

New Service Desk process

Scientific Computing is modifying the eRAP support process. The eRAP support email automatic ticket generation will be replaced with submitting a manual ticket on the eRAP Service Desk Customer Portal. This will enable better reporting which will allow us to make necessary changes to enhance the user experience.

This change will happen on May 24, 2019.

Starting May 24, You will need to email eRAP Support User Support to get access to the eRAP service desk. After we set up your account, we will ask that you submit a ticket on the eRAP service desk.

After May 24th, please continue to use the erap-support@mssm.edu email address to communicate with the User Support team if you are unable to log in to the customer portal.

If you are in need of a new user account or project access, you will still need to use http://erap.mssm.edu/support to submit a ticket.

eRAP Chargeback Rate 1/3/2019

For eRAP programming (custom database, custom reports, change requests or other programming) there is a charge of $120.00/hour. Requesters must provide an account number to be charged via funds transfer. Please plan funding for eRAP services in your grant applications or departmental budgets.

For new projects and help in estimating costs for significant changes to existing databases, please request the User Service Request Form directly from erap-support@mssm.edu.

New Support Process 8/13/2018

The eRAP support team is simplifying our support process. Going forward, please email erap-support@mssm.edu to submit a support request instead of using the eRAP support request form. New user and project access requests should still happen on the eRAP support page as they are deeply tied to eRAP’s user account system. Beginning August 20th, the eRAP support request page will only contain these two forms. However, it will also contain a reminder to email erap-support@mssm.edu for all other support requests.

You can start using erap-support@mssm.edu today. When you submit a support request to erap-support@mssm.edu, you will receive an acknowledgement email when the ticket for your request is automatically generated in Scientific Computing’s centralized issue tracking system (Jira Service Desk). You do not have to login into our issue tracking system. Instead, please respond to emails from our issue tracking system to communicate with the support team. The support team will be automatically notified when you respond.

We anticipate that this new support process will simplify support requests for eRAP users and allow the support team to better manage requests.

Patient Lookup Temporarily Unavailable 6/21/2018

MSDW is experiencing an unexpected hardware issue today that is causing the eRAP patient lookup feature to not function. Central IT is in the process of remediating the issue. It should be resolved within the next 2-4 hours.

Middleware Server Migration - June 18th at 10am 6/14/2018

We are migrating one of our middleware servers on Monday at 10am. This particular server hosts the eRAP label printer API and eRAP integration service (the system component that sends and receives messages to/from external systems). The switch should be seamless and require no downtime.

This is a low risk maintenance action. However, if the migration fails for some unforeseen reason that we did not detect while performing test migrations on our QA servers, we are prepared to revert back to the existing middleware server and reschedule the migration for another time.

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Custom Clinical Databases

The Electronic Research Application Portal Rapid Database Generator (eRAP RDG) is a 21 CFR Part 11 compliant web-based interactive tool for data entry and reporting. We can rapidly develop custom databases for longitudinal single and multi-site studies. Services include:

✓ reporting tools
✓ randomization engine
✓ data upload
✓ and file upload

In addition, eRAP is integrated with other Mount Sinai Health System clinical systems making sharing data between systems easy. These systems include:

✓ EPIC
✓ Mount Sinai Data Warehouse
✓ Specimen Management Systems (Freezerworks and IPM LIMS)
✓ and SCC Labs

We support calendaring services for Mount Sinai’s Shared Research Facilities and other labs throughout Sinai.

We can design a custom calendar that:

✓ Includes instrumentation-specific data for efficient scheduling of your instrument
✓ Is securely accessible via eRAP
✓ Charges grants directly through Sinai Central and reconciles usage data for accurate billing